By accessing or using the services offered by Amazon Publishing Assistance, you agree to be bound by the following terms and conditions. If you do not agree with any of these terms, please do not use our services or website.
1. Definitions
- “Website” refers to all content and pages hosted on www.amazonpublishingassistance.com.
- “Customer,” “You,” or “Your” refers to any person using our services or submitting an order.
- “Company,” “We,” “Our,” or “Us” refers to Amazon Publishing Assistance.
- “Services” include all offerings provided by the Company, such as book writing, editing, design, publishing, and marketing.
- “Order” refers to a purchase request for any of our services made through our website, phone, or email.
2. Eligibility
- Customers must be of legal age in their jurisdiction to use our services.
- By placing an order, you confirm that you have the legal authority to enter into this agreement.
3. Our Services
We provide comprehensive publishing services, including:
- Book Writing & Ghostwriting
- Editing & Proofreading
- Design & Illustration
- Publishing on Major Platforms
- Strategic Book Marketing
You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
4. Payment Terms
- Payments are due as specified in your order agreement.
- Orders are confirmed upon receipt of payment through approved methods, including credit card, bank transfer, or PayPal.
- Incomplete or delayed payments may affect service delivery timelines.
5. Revisions Policy
- Each service package includes a specific number of revisions as outlined in your order.
- Revision requests must be submitted within 10 days of receiving the initial delivery.
- Revisions apply only to meet the original project requirements.
6. Refund Policy
Refunds are available under the following conditions:
- Change of Mind: Full refunds are available if the project has not started. Partial refunds may apply if work has commenced.
- Incompetent Delivery: If the delivered work does not meet documented project requirements, and after all revision options are exhausted.
- Late Delivery: Refunds may be considered if delivery delays are solely due to the Company’s fault.
Refund requests must be submitted within 10 days of order delivery. A processing fee of USD 250 or 5% of the order amount (whichever is greater) applies to all refunds. Refunds may take 5 to 15 days to process.
7. Returns Policy
- Due to the nature of our services, returns are not accepted on fulfilled orders.
- If quality standards are not met, we offer a thorough internal review and revisions at no additional cost.
8. Intellectual Property
- Upon full payment, all created content, designs, and assets become the property of the customer.
- The Company reserves the right to showcase completed work in its portfolio unless otherwise agreed upon in writing.
9. Limitation of Liability
- The Company is not liable for any losses or damages arising from the use of our services.
- Our responsibility is limited to the amount paid by the customer for the services provided.
10. Modification of Services and Prices
- Prices and services are subject to change without prior notice.
- The Company reserves the right to modify or discontinue services at any time.
11. Dispute Resolution
- Any disputes will first be attempted to be resolved through negotiation.
- If unresolved, disputes may proceed to mediation or arbitration as outlined in the service agreement.
12. Contact Information
For inquiries, support, or to request revisions, please contact us via:
Email: info@amazonpublishingassistance.com
Phone: 945-237-1110
Live Chat: Available on our website for immediate support.
By using our services, you agree to comply with these terms and conditions. The Company reserves the right to update these terms at any time. It is the customer’s responsibility to review these terms periodically for any changes.